FAQ - Frequently Asked Questions

Are Lumi Snø shoes true to size?

Yes, our shoes are designed to be true to size. We recommend referring to our size chart for accurate measurements to ensure the perfect fit.


Do you ship internationally?

Yes, we offer free worldwide shipping. Please check our Shipping & Returns page for more details on delivery times and applicable charges.


Can I return or exchange my purchase?

We want you to be completely satisfied with your Lumi Snø shoes. If you're not happy with your purchase, please refer to our Returns & Exchanges policy for detailed instructions on how to return or exchange your order.


Are Lumi Snø shoes suitable for outdoor activities?

Absolutely! Enjoy comfort and style indoors and outdoors alike.


How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery.


Can I customize or personalize my Lumi Snø shoes?

At the moment, we do not offer customization services. However, we are continuously exploring ways to enhance our product offerings. Stay tuned for any updates on new features and collections.


Can I sign up for product updates and promotions?

Absolutely! Join our mailing list to receive updates on new collections, promotions, and exclusive offers. Simply subscribe on our website to stay connected.


If you have any other questions or concerns, feel free to reach out to our customer support team at support@lumisno.com. We're here to help!